Fresh Cut Flowers
Customers must call within 72 hours from day of purchase or delivery when unsatisfied with a fresh-cut flower arrangement. Arrangements will be picked up on the next best day, and the recipient will receive a REFRESHED or FULL replacement arrangement, within this time period. When the customer makes an in-store purchase, it is the responsibility of the customer to return the product to our shop.
Plants
Customers must call within 7 days of purchase when unsatisfied with a plant product. Plants are guaranteed for 7 days after purchase. Flower Tribe will pick up and replace plants within this time period. When the customer makes an in-store purchase, it is the responsibility of the customer to return the product to the shop.
We always want our customers to be happy with whatever they receive from Flower Tribe. Please always call us to discuss your options.
